BOOKING POLICY:
TO BOOK YOUR APPOINTMENT, A NON-REFUNDABLE 50% DEPOSIT IS REQUIRED. DEPOSIT WILL GO TOWARDS YOUR SERVICE THE DAY OF YOUR APPOINTMENT. IF YOU NEED TO CANCEL YOUR APPOINTMENT, IT MUST BE DONE 48 HOURS BEFORE YOUR SCHEDULED APPOINTMENT IN ORDER FOR YOUR DEPOSIT TO BE HONORED TOWARDS YOUR NEW APPOINTMENT DATE. CLIENTS ARE ALLOWED 2 RESCHEDULED APPOINTMENTS BEFORE DEPOSIT IS FORFEITED IN WHICH YOU WILL NEED TO LEAVE ANOTHER DEPOSIT TO BOOK A NEW APPOINTMENT.

 

CANCELLATION POLICY:
APPOINTMENTS CANCELED WITHIN LESS THAN 48 HOURS WILL BE CHARGED 50% OF THE SERVICE. APPOINTMENTS CANCELED SAME DAY WILL BE CHARGED 100% OF THE SERVICE OR YOU WILL NOT BE SERVICED AGAIN IN THE FUTURE. 

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TARDY POLICY:
PLEASE NOTIFY US IF YOU WILL BE RUNNING LATE. IF YOU ARE MORE THAN 15 MINUTES LATE WE CANNOT GUARANTEE THAT YOUR SERVICE WILL BE PERFORMED THAT DAY. IF YOU ARE LATE FOR YOUR APPOINTMENT, YOU ARE TAKING AWAY FROM YOUR ALLOTTED APPOINTMENT TIME. YOUR APPOINTMENT WILL NOT BE EXTENDED, IT WILL END ON TIME ACCORDINGLY TO THE ORIGINALLY BOOKED TIME AND WILL BE CHARGED IN FULL AS IF YOU SHOWED UP ON TIME. 

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ALLERGIC REACTIONS/REMOVALS:
WE DO NOT OFFER REFUNDS IN THE EVENT OF A REACTION. WE WILL ASSESS THE SITUATION AND MAY OFFER A VOUCHER. REACTIONS ARE ALWAYS A POSSIBILITY AND CAN HAPPEN AT ANY TIME.

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REFUNDS:
WE DO NOT OFFER REFUNDS ON SERVICES. IF YOU HAVE ANY CONCERNS WITH THE SERVICE YOU RECEIVED PLEASE NOTIFY US IMMEDIATELY. WE OFFER A ONE-TIME COMPLIMENTARY FOLLOW-UP APPOINTMENT THAT IS LIMITED TO 60 MINUTES. ONE-TIME COMPLIMENTARY FOLLOW-UP APPOINTMENT MUST BE MADE WITHIN 72 HOURS OF THE INITIAL APPOINTMENT.

 

NO CHILDREN:
DUE TO LIABILITY CONCERNS AND THE NATURE OF OUR SERVICES, WE DO NOT ALLOW CHILDREN INTO THE SUITE DURING A SERVICE. PLEASE ARRANGE FOR APPROPRIATE CHILDCARE.

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